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FAQs About Touring Chicago by Helicopter

Helicopter Tour FAQs

HOW DO WE SCHEDULE A CHICAGO HELICOPTER EXPERIENCE TOUR?

To book call 312.967.8687 (TOUR) or email info@chetours.com with a day and time in mind and we will reserve your departure time, or book on our website

WHAT TIME SHOULD I BE AT THE HELIPORT FOR MY HELICOPTER TOUR?

You must be at the CHE Downtown Heliport at least 30 minutes before your departure time. We are afraid that tours will not wait for late comers. We depart on time with or without you and if you miss your tour you will be charged the full amount of your reservation.

HOW LONG WILL EVERYTHING TAKE ONCE I ARRIVE?

You must arrive at the heliport 30 minutes before your departure time. The total Chicago Helicopter Experience takes about an hour.

WHERE IS THE C.H.E DOWNTOWN HELIPORT?

Chicago Helicopter Experience tours depart from our own heliport in downtown Chicago located at 2420 S Halsted St, Chicago IL 60608.

The C.H.E. Downtown Heliport is only 2.5 miles from the Loop (city center) which equates to about an 8 minute car ride. There is plenty of free parking at our heliport right in front of our customer experience center.

If you decide to venture here using the CTA, The Halsted Bus #8 or the CTA Orange Line drops you off right next door to the heliport and is about a 10 min train ride from the Loop (city center).

The Chicago Helicopter Experience customer experience center is where you will check in for your flight and explore our exhibits displaying our beautiful city’s history and our heliport.

WHERE DO WE FLY AND HOW LONG ARE WE ACTUALLY IN THE HELICOPTER?
  • You fly out over Lake Michigan north to Wrigley field and then south back down to the heliport with clean unobstructed views of the city.
  • Helicopter flight time is approximately 15 min.
  • It takes 2-4 min to board and disembark from the helicopter.
  • Your total helicopter experience with pre-flight briefing and the customer experience center will be about 1hr.
CAN I BRING A CAMERA AND TAKE PICTURES?

YES! Pictures are what this is all about! You may bring your camera and take pictures throughout your flight. We do not allow pictures during loading operations for safety reasons, but our trained staff will take a picture of you in front of the helicopter and provide a high resolution digital copy to you via email & text.

WILL OTHER PEOPLE BE IN THE HELICOPTER WITH US?

If you have booked a regular daytime, sunset or night helicopter tour, then you are likely to have other passengers flying with you. We carry up to six passengers.

I BOUGHT A VOUCHER BUT I WANT TO UPGRADE, CAN I DO THAT?

Of course you can! Simply give us a call at312.967.8687 and our staff will help you upgrade your experience.

I’M PLANNING TO PROPOSE ON THE FLIGHT. CAN I ARRANGE FOR CHAMPAGNE?

Congratulations! You really are going to have an unforgettable flight.

Unfortunately, we cannot provide alcohol but please contact us about arranging a romantic private flight for two. We can arrange non-alcoholic refreshments, music, and photographs/video. All you need to do is bring your sweetheart! Just talk to us and we can create the private flight of your dreams.

A note regarding alcohol. Intoxicated passengers will not be allowed to fly. This is for your own safety and the safety of the other passengers.

WEATHER

WHAT SORT OF WEATHER PREVENTS YOU FROM FLYING?

We want to make sure you get the best bang for your buck however we cannot fly in thunderstorms, snowstorms or low visibility. It’s plain and simple. If you can’t see the city we can’t fly in it.

WHAT HAPPENS IF THERE IS BAD WEATHER?

We keep a very close eye on the weather and we always try to give you as much notice as possible if your tour has to be rescheduled.

If weather may affect your flight, we try to give you as much notice as possible. Because the weather in Chicago is constantly changing and weather men are always wrong it can be difficult to predict weather. If your tour must be rescheduled due to weather we will contact you and reschedule you at no charge..

HELICOPTER SAFETY & PROCEDURES

EMBARKING/DISEMBARKING THE HELICOPTER

It is important that all passengers understand the pre-flight briefing. The instruction given during the briefing educates you on the procedures to follow during your helicopter experience and are designed to keep you safe at all times. Please follow these instructions for your own safety around helicopters.

PAY ATTENTION TO THE PRE-FLIGHT BRIEFING

Before you fly, it’s important to know what is expected of you.

The pilot and/or staff will tell you when and how to enter and exit the helicopter, they are there to ensure your safety but can only do so with your cooperation.

BEWARE OF THE ROTORS
  • Wait for the crew’s signal before moving toward the aircraft.
  • Approach the helicopter from the front or sides only. Never approach the helicopter from the rear and stay in front of the rear doors at all times. Approaching the helicopter this way gives keeps you in the pilot’s direct line of sight. He or she can see where you are. This is particularly important if you see that the rotors are about to turn or are already turning.
  • Stand low in a crouch as you approach a helicopter on level ground.
KEEP TRACK OF LIGHT AND LOOSE ITEMS
  • Securing your personal belongings is important.
  • Lightweight items can blow away as you near the helicopter.
  • Let an item go if it flies out of your hands. You could get hurt if you try to chase it.
UNDERSTAND THE HELICOPTER’S SAFETY ZONES.

  • Front right, or front left of the helicopter are the safest directions to approach the aircraft from.
  • The back of the helicopter is a danger zone and is the most dangerous place to stand or walk. The pilot can’t see you behind him and the tail rotor is spinning which can cause serious injury. DO NOT approach the helicopter from behind.
EXIT WITH SAFETY IN MIND
  • Always depart the helicopter in the same direction you entered it, from the front or side, and make sure it is in the safety zones described above.
  • Remember not to wave your arms, jump, or lift anything over your head, and keep all loose personal items secure.
WEATHER

For your safety and the best experience possible we do not fly in thunderstorms, snowstorms, or conditions which produce low-visibility. We want you to have a safe and enjoyable experience when you fly with us, therefore if your flight will be unsafe due to weather or you views of Chicago will be hindered due to low visibility we will contact you as early as possible to reschedule your tour. The weather can change rapidly in Chicago but if the weather threatens your flight, we will let you know as soon as possible to reschedule your flight. If your flight is rescheduled due to weather there is no additional charge.

LIMITATIONS
  • Intoxicated passengers will not be allowed to fly.
  • Strict 250lb weight limit per seat.
  • Children under 16 years old must be accompanied by an adult.
  • All passengers over the age of 16, must have a valid Photo ID.
  • You must arrive at least 40 minutes before your departure time. All flights depart on time with or without you just like any other major airline. If you do not make your check in time we reserve the right to change your departure time or depart without you while also charging you for the full amount of your reservation.
  • If you fail to comply with any of these regulations you will not be allowed to fly and you will be charged for the full amount of your reservation.
  • Reservations can be made in groups of 2, 4 or 6.  Odd isn’t it?